Shipping policy

Processing time

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has shipped.

 

Shipping rates and delivery estimates

Available shipping options, costs, and estimated delivery times are calculated and shown at checkout based on your delivery address.

 

Order tracking

When your order ships, we send a shipping confirmation email with a tracking number so you can follow your delivery.

 

Delays

Delivery estimates are estimates, not guarantees. Carrier delays, customs processing, or high-demand periods can extend delivery times.

 

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or fees charged by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the customer.

 

Questions

For anything shipping-related, contact us at chromatickstore@gmail.com.